Bangalore, India – In a groundbreaking move to redefine the retail landscape, Deloitte unveiled its revolutionary Dot Hub Experience Center in Bangalore, along with Ink In Caps, their trusted Tech Partner. The grand opening on April 9th, 2024, marked a significant milestone as industry leaders witnessed a transformative shopping journey that seamlessly blends the physical and digital realms.
The state-of-the-art Experience Center is designed to immerse consumers in a highly personalized and captivating retail adventure. At its core lies Nova, an AI-driven virtual assistant that replicates the warmth and expertise of a trusted retail advisor. Powered by advanced speech recognition, multilingual capabilities, and a hint of wit, Nova engages customers in natural conversations, offering tailored product recommendations and in-depth insights.
“Nova brings a human touch to the digital shopping experience,” remarked Ms. Kushboo Jain, Sr. BD Manager of Ink In Caps. “Our solutions foster a retail environment that is not only engaging but also tailored to individual preferences, setting the stage for how consumers will perceive and interact with brands in the future.”
Beyond Nova, the Experience Center boasts a suite of innovative features that elevate product exploration and customization. The Holobox allows customers to examine items from multiple vantage points, providing a comprehensive understanding of how a product or accessory complements their personal style.
Meanwhile, the Object Recognition Table empowers users to customize products in real-time with a simple touch, bringing their personalized visions to life before their eyes. Seamlessly integrating online and in-store experiences, customers can even scan a QR code to explore customization options for items on their digital wishlists.
For queries that require a human touch, Deloitte has integrated Ink In Caps’ V-conference video solution, providing direct access to live sales experts.
“Collaborating with a globally renowned consultancy like Deloitte, which possesses deep industry expertise, was an immense privilege for us at Ink In Caps. Building Nova, an AI assistant meticulously designed to drive conversions through intelligent upselling while delivering a seamless transaction and information experience for customers, was an absolute delight,” said Mr. Manish Kakkar, the CEO of Ink In Caps. “When we talk about the future of retail, our work on the Dot Hub Experience Center encapsulates that vision perfectly – amalgamating cutting-edge technology with an innate understanding of consumer needs to create truly transformative shopping journeys”.
The Dot Hub Experience Center represents the pinnacle of Deloitte’s commitment to pioneering retail innovation and Ink In Caps’ expertise in developing technology solutions that connect brands with consumers on a deeper level.
To learn more about Ink In Caps’ transformative AI and immersive technologies, visit iiclab.com or call us on 022-6849-3501
About Ink In Caps
Ink In Caps is a visionary MarTech studio dedicated to blending cutting-edge technologies like AR, VR, XR, and AI with captivating user experiences for SaaS products and solutions. With a keen focus on innovation, the company tailors its offerings to empower clients across industries.
Explore Ink In Caps’ groundbreaking technologies at iiclab.com