I’m a dual-skilled Event & Customer Success Manager with 8+ years of experience at the intersection of experiential marketing and client retention. I specialize in managing large-scale, tech-enabled events and building long-term customer relationships that drive Net Revenue Retention (NRR), Time-to-Value (TTV), and brand advocacy.
🚀 What I do best:
Design and execute hybrid, virtual, and in-person events with measurable ROI using platforms like Cvent, Bizzabo, and Zoom Webinars.
Deliver exceptional customer success journeys across enterprise SaaS clients using Gainsight, Salesforce, and predictive analytics tools.
Collaborate cross-functionally with Marketing, Sales, and Product teams to align events and CS strategies with business goals and customer lifecycle stages.
Monitor customer health scores, reduce churn, lead QBRs, and drive upsells and renewals through strategic engagement.
Champion the latest industry trends like AI matchmaking, sustainable events, NFT engagement, and interactive content.
🌍 My work has taken me global—with notable events like COP29 for the United Nations, and high-stakes product launches for Microsoft and NCL, overseeing budgets of $100K+ and ensuring seamless delivery under pressure.
💡 I’m passionate about creating immersive experiences and sustainable success strategies that are as data-driven as they are human-centric. I believe hybrid events and CS aren’t separate—they’re strategic levers for loyalty and growth in today’s digital-first world.
💬 Let’s connect if you’re looking for someone who can plan your next big event and make sure your customers stay long after it’s over.
LinkedIn: https://www.linkedin.com/in/mhitagarwal
Call: 7069835662
